Order status
Track your order
Use your secure order-status link or customer account. Tracking can take 3–7 business days to show the first carrier scan after dispatch.
1. Check your email
Open the order confirmation or shipping confirmation sent to the email address used at checkout and select the secure order-status link.
2. Open your account
Signed-in customers can view order history and available tracking updates.
Open account3. Need help?
Send us the order number and checkout email. We usually respond within 2 business days.
Request a tracking check
For privacy and security, Vexara does not request passwords, security codes or full payment-card details to locate an order.